Shipping.

We ship from New Zealand nationwide. Your order is important to us, which is why we want to make sure that your products arrive on time and in excellent condition.

If you have any queries, please email us on hello@goodio.co.nz

Unbranded garment/item orders will be picked, packed and dispatched to you within 4-6 business days. For orders which are custom branded, please contact us for production lead times.

For metro deliveries on the North Island, please allow 1-2 business days for your order to arrive. For metro deliveries on the South Island, please allow 2-3 business days for your order to arrive. A further 2-3 business days should be added for rural addresses.

To work out your shipping cost simply add your items to your cart, fill out your shipping address, and preferred shipping method. Cost will vary depending on your order total and the shipping method you choose.

Your unique tracking number will be emailed to you with your shipping confirmation and is also available under ‘My Orders’ in the My Account section of the website.

We can only change the delivery address if the order is not shipped.

Once an order is shipped we are unable to redirect the package to a different address and it is the customer's responsibility to coordinate with the courier company regarding change of address or failed delivery attempts.  We cannot take responsibility for any damage, loss or delay caused during the shipping process.